All our products are handcrafted. Each piece is unique and created individually. Hence slight variations are intrinsic to the craft processes and are not considered a defect. In fact, these variations add to the beauty and charm of a handcrafted product. In spite of these variables, we follow strict quality control measures and stand by our products.

Our Returns Policy is an integral part of our Terms and Conditions of Sale and is subject to modifications at our discretion.

We prioritize a flexible and customer-friendly approach to returns, aiming to accommodate our patrons to the best of our ability. Replacements are welcomed under the following circumstances:

  • Dispatch of a wrong product, inconsistent with the item in the order confirmation.
  • Identification of a manufacturing defect on the received product (Please note that minor colour and design variations are not considered a defect. Since the products are handmade there may be some variation from the photographs on our website. Even though we showcase high quality images, colour representation might differ on different screens and browsers.)
  • Receipt of the product in a damaged condition.

Despite our dedicated efforts, if you encounter any of the mentioned issues, we extend our sincere apologies. We recognize the inconvenience and aim to swiftly address the situation. If you believe the item is faulty, kindly contact us. Your satisfaction as a customer is highly valued, and we are committed to ensuring an enjoyable experience with us at all times.

Please write to us at support@ankibuki.com, from your registered email id within 48 hours of delivery of the product and include the following in your correspondence –

Order number, Date of transaction, Delivery address, short description of the defect and lastly, the Photograph/Video clip of the product – The customer is requested to share the product pictures clearly showing the issue.

 

We will get back to you within 5 working days of receiving your request. Given the nature of our products, each request is handled on a case-to-case basis, and at our sole discretion.

For a secure return of the product, it is imperative for the customer to retain the original packaging. The original packaging, equipped with appropriate foam and cushioning, ensures the product’s safe return, even if it is broken, damaged, or defective. Upon qualifying for a refund or return, our shipping address will be communicated via email for you to send the product back. Upon receiving the item(s), we will promptly process your request for returns, exchanges, or refunds.

Refunds typically take 7-10 business days for processing by banks once initiated from our end. In the case of exchanges, your new order will be dispatched within 2-5 business days following the receipt of the earlier shipment. This procedure emphasizes the importance of retaining original packaging for secure returns and outlines the expected timelines for refunds and exchanges.

No refunds or exchanges will be provided in the following cases –

  • Incorrect or incomplete shipping address provided by the customer.
  • Three unsuccessful delivery attempts by our logistics partners.
  • Refusal of the package by the recipient.
  • Product damage caused by customer mishandling.
  • Forceful alteration of the product.
  • Initiation of a request more than 2 business days after order delivery.
  • For international orders, if a customer rejects paying the Duty mandated by the respective country of shipment and fails to collect the order from the shipping agency. This policy outlines situations where refunds or exchanges are not applicable, ensuring transparency and clarity for customers.

Shipping outside India and Customs

All our orders are dispatched from India, and the international shipping process may occasionally subject customers to additional import duties and taxes upon the shipment’s arrival in their country. While the majority of orders won’t incur extra fees, the unpredictable nature of customs duty charges prevents us from estimating when and how much these infrequent charges may be imposed. Should additional customs fees be levied, the customer is responsible for settling these charges. To streamline your shopping experience, we’ve collaborated with our shipping partners to facilitate the customs clearance of your goods and ensure doorstep delivery. If you receive an invoice for import duties and taxes, direct payment to the shipping agency will be required upon delivery, enhancing the overall convenience of your shopping journey.

Cancellation Request

While our standard policy does not permit cancellations on confirmed orders, we understand that unforeseen circumstances may arise. If you find it necessary to cancel your order, please submit a cancellation request within 12 hours of placing the order. Given our prompt order processing, with most orders shipped within 24 hours, this timeframe ensures effective handling. A cancellation fee of 2.5% is applied to the full order value, mirroring the charges incurred by us from our payment gateway partners. We strive to accommodate your requests within these parameters and appreciate your understanding of this policy.